Video Support Force
Videos 1 Comment »“Finally, Discover How You Can Quickly and Easily Create Video Training Centers For Your Products…That Will Lower Support Tickets, Lower Refund Rates, Create High Stick Rates, And Let You Run Your Business On Autopilot!”
It doesn’t matter if you’re not video tech savvy. Simply watch over my shoulder, step by step and click by click, to see how you can create video training centers that will make your customers happy and build relationships on autopilot.
Here’s a quick list of this 8 Part video series in more detail:
Video #1: Introduction to Video Support Centers
In this specific video you are introduced to video support centers, how they work, and how you can get started immediately. You’ll also be given an overview of the video series as a whole so you understand what you are getting into, as well as a brief overview of the three stages. These three stages are crucial to answering questions your customers will have about your product.
Most people create only the middle stage, leaving the outer two layers and thus creating confusion for customers. Confusion, as you know, ultimately leads to irritation which leads to angry support tickets and higher refunds.
Video #2: Planning and Customer Analysis
Before you jump in and start creating your video training center you need to do a little planning and customer analysis. In other words, you need to understand your customers, from their desires to their problems. This will allow you to understand what they expect as an end result from your product.
While you may not be able to fulfill all these desires you can fulfill the ones your product may portray to the customer. Believe it or not, it’s easy as a product owner to fall into the trap of forgetting about your customer’s needs and focusing too much on the areas of less importance.
Video #3: Beta Testers and How to Find Them
Before you go out and find beta testers you yourself better know your product inside out, because you’re going to be teaching the videos. Now you can’t just got out and find any beta tester, there are specific ones that you need to find and I’ll show you who to look for.
These types of people will make your product almost perfect. This step will help you decrease your refunds and will help you give your customers what they want.
Video #4: Screen Capture or PowerPoint Slides and the Technical
The big question you may have while creating training videos is should you do screen capture videos which show what is happening on the screen or simple PowerPoint slides? There is a time for screen capture and there is a time for PowerPoint slides. How do you be the most effective in teaching your customers? You’ll also learn what software tools and resources to use to be as effective as possible.
